Terms of use

LAST REVISED: November 2022

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SITE

Terms of use

This website URL; costa-coffee.ch (the “Site”) is owned by Costa Limited, a company registered in England & Wales under company number 01270695, whose registered office is at Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, England, LU5 5YG with VAT number GB 310031975.

The Site is managed in Switzerland by Coca-Cola HBC Switzerland Ltd (referred to below as “we”, “us” and “our”).

When we refer to “you” or “your” we mean you, the person accessing or using the Site.

Coca-Cola HBC Switzerland Ltd is a company registered in Switzerland at Stationsstrasse 33, 8306 Brüttisellen, under company number CHE-106.089.370.

You can contact us by using one of the options below:

  • You can send us an email to the following address: costacoffee@voice.ch

  • You can call us on: 0848 10 11 12

Each time you use our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, then you must not use our Site. We recommend that you print a copy of these terms for future reference.

These terms of use refer to the following additional policies, which also apply to your use of our Site:

Our Privacy Policy
Our Cookie Policy

We may amend these terms from time to time. Please visit this page periodically to ensure you are aware of any changes each time you visit the Site. You can determine when we last changed these terms of use by referring to the “LAST REVISED” date above. You acknowledge and agree each time you visit our Site to access and use our Site according to the then current version of the terms of use.

We may update and make changes to our Site from time to time to reflect changes to our products and to provide the best possible experience to our users, with relevant content. You acknowledge and agree that the form and nature of the content of our Site may change without prior notice. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

6.1 The Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be accessible or be uninterrupted.Access to the Site is permitted on a temporary basis. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will not be liable to you if for any reason the Site is unavailable at any time or for any period. We will try to give you reasonable notice of any suspension or withdrawal.

6.2 You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms and that they comply with them.

6.3 The Site and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.

7.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the content and materials published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

7.2 You should assume that copyright subsists in everything you see or read on our Site. Other than as set out in these terms, you are only permitted to view and use the images and content available on our Site for your own personal, non-commercial use. You must not copy, reproduce, republish, upload, re-post, modify, transfer or distribute or use in any way, any images or content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. Any unauthorised use of the images and content may violate intellectual property laws and privacy laws as well as communications regulations and statutes. We do not give any commitment that your use of materials displayed on our Site will not infringe rights of third parties.

7.3 Please note that unauthorised use of the Site or any content on the Site (including without limitation any software made available through the Site) may in certain jurisdictions result in monetary damages and other civil and criminal penalties including, without limitation, for copyright infringement.

7.4 Any communications or materials you send to us through theSite by electronic mail or other means will be treated as non-proprietary and non-confidential. We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

8.1 We may include features on our Site that allow you to share your content with us and other users of our Site. By sharing content through the Site, your content may become publicly accessible.

8.2 For all the content you share through our Site, you agree that you have all necessary rights for you to grant these licenses, and that such content complies with all applicable laws, rules and regulations and does not infringe or otherwise violate the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party and is furthermore free from viruses and other malware.

8.3 Please note that we do not solicit or encourage submissions of content containing ideas or suggestions relating to our Site, our business or our affiliated entities’ businesses. If you send us any ideas or suggestions, regardless of the topic, we and our affiliated entities will have no obligations with respect to such ideas or suggestions and may use them for any purpose whatsoever.

9.1 You may only use our Site for lawful purposes. You must not:

9.1.1 use the Site in any way that breaches these terms or any applicable local, national or international law or regulation;

9.1.2 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Site or any equipment, network or software used in operating the Site;

9.1.3 misuse the Site or knowingly introduce viruses, trojans, worms, logic bombs, spyware other computer code, file or program that is harmful or invasive or is intended to damage or hijack the operation of, or monitor the use of, any hardware, software or equipment;

9.1.4 attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site;

9.1.5 attack the Site via a denial-of-service attack or a distributed denial-of service attack;

9.1.6 restrict or inhibit any person from using our Site (including by hacking or defacing any portion of our Site);

9.1.7 reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purpose any portion of, use of, or access to our Site;

9.1.8 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our Site, except as expressly permitted by applicable law;

9.1.9 remove any copyright, trademark or other proprietary rights notice from our Site or from materials originating from our Site;

9.1.10 frame or mirror any part of our Site without our express prior written consent;

9.1.11 create a database by systematically downloading and storing all or any content accessible on our Site;

9.1.12 use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape”, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of our Site, without our express prior written consent;

9.1.13 publish any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid scheme” or investment opportunity, or any other form of solicitation; or

9.1.14 publish any material non-public information about a person or a company without the proper authorisation to do so.

9.2 Additionally, when using our Site and/or sharing content with us, you are prohibited from posting any content which:

9.2.1 is defamatory of any person;

9.2.2 is obscene, offensive, hateful or inflammatory;

9.2.3 bullies, insults, intimidates or humiliates any person;

9.2.4 promotes sexually explicit material;

9.2.5 promotes violence;

9.2.6 promotes discrimination based on (without limitation) race, sex, religion, nationality, disability, sexual orientation or age;

9.2.7 infringes any third-party rights, including (but not limited to) copyright, trademarks, patents, trade secrets, rights of publicity, rights of privacy and moral rights;

9.2.8 promotes or encourages terrorism or any illegal activity or anti-social behaviour;

9.2.9 threatens, abuses, harasses, upsets or alarms any person;

9.2.10 is untrue, misleading or likely to deceive any person;

9.2.11 impersonates any person or misrepresents your identity or affiliation with any person;

9.2.12 contains someone else’s personal details or confidential information relating to other people;

9.2.13 contains any advertising or promotes any services or web links to other sites; or

9.2.14 promotes a political agenda.

9.3 We may report any such breach to the relevant law enforcement authorities and will fully cooperate with those authorities or court order requesting or directing us to disclose your identity. We reserve the right to moderate and remove any content or materials or cancel any links at any time as we see fit.

9.4 While we may monitor and moderate the content or materials submitted through our Site, we are under no obligation to do so and assume no responsibility or liability for anything contained in any user-generated content, including (but not limited to) any error, defamation, omission, falsehood, obscenity, profanity, discrimination or inaccuracy.

9.5 We do not guarantee that the Site will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site and we recommend that you use your own virus protection software.

We will only use your personal data as set out in our Privacy Policy.

11.1 Although we make reasonable efforts to update the information on our Site, we shall make no representations, warranties or guarantees, whether express or implied, that third party content (if any) on our Site is accurate, complete or up to date, save where we have express knowledge of third party content on our Site that infringes third party rights of other.

11.2 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over, and assume no responsibility for, the content, privacy policies, security or practices of these third-party sites. These links are provided to you only for convenience and their inclusion does not imply reliability or endorsement by us of the content of any third-party sites. Your use of third-party sites and resources are at your own risk.

11.3 Our content may be hosted on YouTube or other social media platforms. These social media platforms operate their own set of terms of use and privacy policy which are separate to ours. We have no control over, and assume no responsibility for, the content, privacy policies, security or practices of YouTube or other social media platforms.

12.1 Nothing in these terms excludes or limits our liability for:

12.1.1 death or personal injury caused by our negligence;

12.1.2 fraud or fraudulent misrepresentation; and

12.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

12.2 You agree not to use the Site, or any content on the Site, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 Subject to section 12.1 our liability to you for any loss or damage arising out of or in connection with these terms, whether in contract (including under any indemnity), or tort (including negligence) shall be excluded.

If you have any question or complaint regarding our Site or these terms of use, please contact us using one of the options listed above in Section 1.

We may terminate – upon expiration of a prior notice – your access to or use of our Site, or any portion thereof, at any time for good cause, in particular if you breach these terms. Upon any such termination, your right to access or use our Site will cease immediately. Termination of your access to and use of our Site for good cause may be effected without prior notice to you, in particular where you (i) materially breach these terms of use, in particular Sections 7, 8 and 9 or (ii) where your use of our Site is in violation of applicable laws. The termination of your access to or use of our Site shall not affect either party’s statutory rights or liabilities.

If any provision, in whole or in part, is deemed to be unlawful, void or otherwise unenforceable, then that provision, or part thereof, shall be severed from these terms and shall not affect the validity and enforceability of any remaining provisions.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.